Beyond Validation: Orcha and EBO on redefining the patient waiting experience

In this episode, Trudy Kerr dives into an important and timely topic: “Beyond Validation.”While waiting list validation is essential for helping healthcare organisations and the NHS manage demand and prioritise care, what happens next is just as critical. How can we ensure patients remain informed, motivated, and supported while they wait for treatment? And how can technology play a role in making that experience not just efficient, but more human?Joining Trudy for this insightful discussion are her co-host Richard Samuel, Healthcare Director at EBO, and special guest Liz Ashall-Payne, Founder and CEO of ORCHA, the world’s leading digital health evaluation and distribution platform. Together, they explore how digital health tools and AI can help patients “wait well” while supporting NHS services at scale. Dive into the full episode!