BTC - Episode 13 - Halcyon Frank

In this episode, we sit down with Halcyon from Under the Headset, a leader in public safety training who is redefining how agencies approach learning and development. Halcyon shares her journey into public safety, what inspired her to launch Under the Headset, and why she believes training must go beyond policies and checklists to truly connect with people.As she prepares to join NAAL on October 9th for an exclusive complacency training session, Halcyon unpacks what complacency looks like in dispatch centers and public safety environments, why it poses real dangers, and how small shifts in mindset can make a big difference. We also dive into her people-centered training philosophy, practical ways agencies can fight complacency, and the role of strong training in driving accreditation and organizational excellence.Along the way, Halcyon reflects on lightbulb moments from her trainings, the most rewarding parts of her journey, and the advice she’d give her younger self starting out in public safety.If you want to understand why training matters, how to reimagine it in your own agency, and what to expect from NAAL’s upcoming October 9th session, this conversation is for you.