Build For The Customers Of Our Customers - Fabio Rosa - TagoIO

Fabio Rosa, CEO and founder of TagoIO, talks about what it takes to build an IoT platform that scales globally while staying grounded in customer needs. With over 1,000 supported devices and a GitHub-driven ecosystem for integrating LoRaWAN sensors, TagoIO has become a cornerstone in the IoT space. Fabio shares how his team prioritizes support for every user—whether it’s a student running a free account or a company deploying tens of thousands of devices. He explains why TagoIO is designed not just for developers, but for the customers of their customers—making it easier to deliver value all the way down the chain. The conversation dives into the hidden costs of using AI in IoT, especially when querying massive datasets, and the steps TagoIO is taking to balance innovation with operational sustainability. Fabio also reflects on key lessons from running the company: build fewer features, listen harder, and focus relentlessly on solving the right problems. He discusses how AI can be used not just to improve the developer experience, but to help end users extract actionable insights from their data—if it’s implemented thoughtfully. Throughout the episode, Fabio emphasizes the importance of trust, transparency, and customer success obsession as guiding principles for long-term impact in a rapidly evolving tech landscape.Fabio on LinkedInTagoIO Website