Building Teams and Serving Riders with JD Burton

Join us for an inspiring conversation with JD Burton, General Manager of Basecamp Powersports in Billings, Montana. From his unexpected transition out of the RV industry to finding his true calling in power sports, JD shares how connecting with farmers, ranchers, and outdoor enthusiasts reignited his passion for the industry. In this episode, JD opens up about:His unique journey from RV sales to power sports managementThe behind-the-scenes work that keeps a dealership running smoothlyBalancing genuine customer service with business processesWhy "always be recruiting" became his key philosophyThe evolution of power sports technology and customer expectationsMemorable customer stories, from his-and-hers Indian motorcycles to extreme machine abuseWhether you're in the industry or simply love the ride, JD's relentless positivity and genuine approach to customer relationships will inspire you to think differently about what it means to serve the power sports community.Find more inspiration at herohub.com.