Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG

Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse, Customer Enablement Director at Insurance Australia Group (IAG). Matt joins me today to talk positivity, why we should add a little more of it into our own organisations, what they have done to with their ‘With Thanks’ programme amongst other initiatives, how they got senior executives talking to customers and the impact all of this has had on IAG.