Calls, Care, and Communication: Soft Skills in EMS with Jed Durden & Crystal Rimert

Send us Fan MailIn this episode of In-Service, we explore the critical role of soft skills in EMS with  Jed Durden and Crystal Rimert. From effective communication and de-escalation techniques to building rapport with neurodivergent and autistic patients, Jed and Crystal share practical strategies that transform patient care and strengthen crew dynamics. They also discuss handling sensitive situations like death notifications, mentoring new EMTs, and using emotional intelligence to lead with empathy in high-pressure environments. Whether you’re an EMT just starting out or a seasoned paramedic, this conversation provides actionable tools to enhance your human side on every call.Support the showIn-Service: The EMS Podcast is dedicated to the professional on the front lines of emergency care - in the field, the classroom and behind the scenes. Subscribe for new episodes featuring EMS leaders and innovators shaping the future of pre-hospital care.Merchandise Store:  https://www.bonfire.com/store/in-service-ems-podcast/?utm_source=copy_link&utm_medium=store_page_share&utm_campaign=in-service-ems-podcast&utm_content=defaultIf you have suggestions for future guests email: [email protected]