Cheryl Pope on Building Stronger Law Firms Through Communication and Culture

In this episode of Raising the Bar with RebuttalPR, host Ray DeLorenzi sits down with organizational effectiveness consultant and executive coach Cheryl Pope, founder of Carlton Human Capital. Drawing on her decades of HR leadership experience at companies like American Airlines, Cheryl now partners with plaintiff law firms nationwide to help them align values, improve accountability, and create healthier workplaces. Cheryl explains why many firm owners unintentionally “outsmart themselves” when opening their practices, how to establish a shared language that keeps teams aligned, and why common sense in communication is often less common than we assume. She also dives into her use of DiSC assessments, her concept of the “emotional bank account,” and why leaders must spend time working on the business — not just in it. From building firm culture to navigating conflict avoidance in the legal profession, Cheryl offers actionable, candid insights for leaders who want to leave their organizations stronger than they found them. Learn more about Cheryl Pope and Carlton Human Capital: https://www.carltonhumancapital.com/about/