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CHRO VodafoneZiggo: "ChatGPT heeft invloed op ieders werkzaamheden"

EPISODE · Oct 18, 2023 · 15 MIN

CHRO VodafoneZiggo: "ChatGPT heeft invloed op ieders werkzaamheden"

from Revolutie in HR-land: ChatGPT · host PW.

In deze derde aflevering vertelt Thomas Mulder, HR-directeur bij VodafoneZiggo, over welke impact ChatGPT heeft op het telecombedrijf, en welke meerwaarde het heeft voor zijn HR-afdeling. Zo wordt ChatGPT al geïntegreerd in het HR-systeem. "Een medewerker zou dan in dat systeem kunnen vragen hoeveel vakantiedagen hij heeft", vertelt Mulder. Maar ChatGPT heeft ook invloed op de werkzaamheden van de medewerkers. "Wij schatten in dat 80 procent van het klantcontact kan worden overgenomen door ChatGPT." Aan HR om dat in goede banen te leiden.

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CHRO VodafoneZiggo: "ChatGPT heeft invloed op ieders werkzaamheden"

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