EPISODE · Apr 14, 2025 · 1H 2M
Client Experience That Clicks: Systems, Tech & Brand Growth with Harriet Evans
from Rad-Ventures! Real Stories. Rad Journeys. · host Radmin Assist
In this episode of Rad-Ventures, we sit down with Harriet Evans, a Portsmouth-based Client Experience & Systems Strategist. From events management to virtual assistance, Harriet’s journey is full of lessons in adaptability, growth, and rebranding.We dive into the tech tools she swears by (hello, Dubsado & ClickUp!), why Google wins over Microsoft, and how she creates systems that make clients go “WOW.” Harriet also opens up about the fears of rebranding, managing a tech stack, and how she uses onboarding strategies to build trust from the get-go.This episode is a must-listen for freelancers, VAs, and anyone building a business around people, process, and purpose.Follow Harriet:Instagram: https://www.instagram.com/harrietevans.ops/Website: https://www.harrietevans-obm.com/ Sign up for her onboarding resources or challenges directly through her Instagram bio links!💛 Support the ShowIf you’re loving Rad-Ventures, here’s how you can help us keep the good vibes going:☕ Become a supporter: https://www.patreon.com/c/radminassist📲 Follow, share, and tag us when you’re listening – it means the world!⭐ Don’t forget to rate and review on your favourite podcast platform.Chapters 00:00 – Introduction to Harriet Evans and Her Journey04:59 – From Events Management to Systems & Strategy09:58 – How Furlough Sparked a New Direction into Virtual Assistance14:58 – Social Media Struggles & Wins for Small Biz Owners20:00 – Finding Yourself in Business: Growth & Identity26:09 – Embracing Change: “Nothing Changes if Nothing Changes”31:02 – Google vs Microsoft: The Great Tech Debate32:43 – Harriet’s Go-To Apps: WhatsApp & More34:17 – Dream Cars & Personality Vibes36:25 – Freelance Life: Freedom, Isolation & Reality37:31 – Tech Stacks: What to Keep, What to Ditch47:32 – Rebranding: Fears, Identity & Starting Fresh50:24 – Branding That Reflects You53:28 – Using Tech to Create Rave-Worthy Client Experiences59:29 – Onboarding Challenges That Build Trust01:02:05 – Where to Connect with Harriet
What this episode covers
In this episode of Rad-Ventures, we sit down with Harriet Evans, a Portsmouth-based Client Experience & Systems Strategist. From events management to virtual assistance, Harriet’s journey is full of lessons in adaptability, growth, and rebranding.We dive into the tech tools she swears by (hello, Dubsado & ClickUp!), why Google wins over Microsoft, and how she creates systems that make clients go “WOW.” Harriet also opens up about the fears of rebranding, managing a tech stack, and how she uses onboarding strategies to build trust from the get-go.This episode is a must-listen for freelancers, VAs, and anyone building a business around people, process, and purpose.Follow Harriet:Instagram: https://www.instagram.com/harrietevans.ops/Website: https://www.harrietevans-obm.com/ Sign up for her onboarding resources or challenges directly through her Instagram bio links!💛 Support the ShowIf you’re loving Rad-Ventures, here’s how you can help us keep the good vibes going:☕ Become a supporter: https://www.patreon.com/c/radminassist📲 Follow, share, and tag us when you’re listening – it means the world!⭐ Don’t forget to rate and review on your favourite podcast platform.Chapters 00:00 – Introduction to Harriet Evans and Her Journey04:59 – From Events Management to Systems & Strategy09:58 – How Furlough Sparked a New Direction into Virtual Assistance14:58 – Social Media Struggles & Wins for Small Biz Owners20:00 – Finding Yourself in Business: Growth & Identity26:09 – Embracing Change: “Nothing Changes if Nothing Changes”31:02 – Google vs Microsoft: The Great Tech Debate32:43 – Harriet’s Go-To Apps: WhatsApp & More34:17 – Dream Cars & Personality Vibes36:25 – Freelance Life: Freedom, Isolation & Reality37:31 – Tech Stacks: What to Keep, What to Ditch47:32 – Rebranding: Fears, Identity & Starting Fresh50:24 – Branding That Reflects You53:28 – Using Tech to Create Rave-Worthy Client Experiences59:29 – Onboarding Challenges That Build Trust01:02:05 – Where to Connect with Harriet
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Client Experience That Clicks: Systems, Tech & Brand Growth with Harriet Evans
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