EPISODE · Jun 12, 2026 · 27 MIN
Closing the AI gap in hospitality's talent pipeline
from The Future of Hospitality · host Shaping tomorrow by understanding today
New graduates are fluent in AI, but fluent is not the same as competent.Learn how to hire, onboard, and train hospitality talent for an AI-first industry.In this episode Brian Hicks interviews Michael Goldrich and Mike Gamble on the future talent pipeline report.- See why the confidence and competence gap shows up the day new grads start- Apply the four T's of AI adoption: tone, tools, training, time- Use onboarding as a recruiting weapon, not an afterthought- Keep EQ and human skills at the center, at every levelA practical playbook for leaders building an AI-ready hospitality workforce.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
What this episode covers
New graduates are fluent in AI, but fluent is not the same as competent.Learn how to hire, onboard, and train hospitality talent for an AI-first industry.In this episode Brian Hicks interviews Michael Goldrich and Mike Gamble on the future talent pipeline report.- See why the confidence and competence gap shows up the day new grads start- Apply the four T's of AI adoption: tone, tools, training, time- Use onboarding as a recruiting weapon, not an afterthought- Keep EQ and human skills at the center, at every levelA practical playbook for leaders building an AI-ready hospitality workforce.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
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Closing the AI gap in hospitality's talent pipeline
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