Community IT Voices: Johanny Torrico, Chief Operating Officer

Today Carolyn talks with Johanny Torrico about what it is like to be the Chief Operating Officer at an MSP for nonprofits, her career path to reach executive level, and her personal journey, which took her on many twists and turns but which she regards as preparing her to be at Community IT in this role at this time.Johanny has a lot to say on staff development and encouraging staff to be happy and capable, and the focus at Community IT on customer service – the face to face interactions with people. Learning technology will come, especially if you have a passion for it – but there is nothing that can replace a drive to help people. She also delves into her insights into cloud migrations and the ways the pandemic and remote work have changed the nature of IT support...Life is molding all the people who need to be at Community IT so we can help Community IT be a better company, because we are helping our clients be better nonprofit organizations and it has a domino effect.– Johanny Torrico, COOWhat does a COO at a nonprofit-oriented MSP do? Can you see yourself taking on this role? What qualifications do you need, and what kind of life experience prepares you for an executive role in a tech company? Or, as Johanny says, a customer services company where the services happen to be nonprofit IT!  _______________________________Start a conversation :)Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/email Carolyn at [email protected] LinkedIn on reddit/r/nonprofitITmanagementon the Community IT websiteThanks for listening.