Community IT Voices: Jose Antonio Peña-Rosales, Service Desk Manager

Today Carolyn talks with Jose Antonio Peña-Rosales, Service Desk Manager, who has been with Community IT for six years. Jose Antonio manages a close-knit and dynamic team where no day is typical. Jose Antonio is from Venezuela and speaks English and Spanish. He loves making sure that clients have a good, positive experience. He wants you to know that the Help Desk team reads ALL the comments and feedback they get. And that working at Community IT has shown him that “No matter how much I knew about technology, I needed to know about people too. I’m still learning, every day.”Jose Antonio discusses his career path, what Community IT does to support clients on days when they are under technology stress, and what it was like joining the help desk as an immigrant to the DC area. _______________________________Start a conversation :)Register to attend a webinar in real time, and find all past transcripts at https://communityit.com/webinars/email Carolyn at [email protected] LinkedIn on reddit/r/nonprofitITmanagementon the Community IT websiteThanks for listening.