Contactless Payments and Digital Wallets

Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China.SA research on contactless paymentsQuestions? Comments? Email us at [email protected] on LinkedIn Lisa on LinkedInStrategy Analytics UX Innovation Practice

What this episode covers

Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China. Questions? Comments? Email us at [email protected]

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This episode was published on May 18, 2021.

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