Corey Smith - What it's Like to be a National Fixed Operations Training Manager

“If you’re a dealership, you have to look for the right person you can train and mold. But you have to have a process and core values.” Corey Smith is the national fixed ops training manager for National Auto Care, a Leading Provider of Finance and Insurance Products and Programs Over 35 Years. They provide vehicle service agreements, limited warranties, asset protection products, and special parts protection products to their clients. Corey makes sure that dealership advisors don’t go through a complicated process in providing quality service to their customers. Just like sports, businesses need a playbook that will serve as a guide for systematic procedures. Corey meets with business executives to guide them in coming with the right dealership process. With the convenience of applying guidelines in their job, dealerships can easily achieve their business goals, complemented by the management’s dedicated leadership, the service adviser’s committed initiatives, and the technicians’ mechanical expertise. In this Episode 0:00 Introduction 1:52 What are the things that advisers don’t have time to do? 5:41 Solutions to address managerial gaps 7:26 What can dealerships do to fix problems caused by mismanagement? 15:31 What is one of the hardest lessons that Corey learned in his career? 28:22 Reach out to Corey Smith Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Corey Smith LinkedIn: Corey Smith Website: nationalautocare.com Reach out via email: [email protected]