CRA Crisis: Taxpayers Struggle for Help | Vancouver News

Canada Revenue Agency is in crisis: complaints hit a three-year high as taxpayers face endless hold times, robotic responses, and delays of up to 50 weeks for tax returns—far beyond the promised 20 weeks. Agents are pressured to move fast, not help accurately, with only 9% of their performance tied to quality. Meanwhile, over 3,700 staff have left, and the ombudsperson is investigating systemic failures, including broken feedback loops and inaccessible online accounts—all while the CRA pushes automation to cut costs, risking serious consequences for Canadians. Support the show:Get a discount at https://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/6b690300b267cea3