Culture Rules With Mark Miller, Chick-fil-A

Faithful on the Clock is a podcast with the mission of getting your work and faith aligned. We want you to understand Who you're serving and why so you can get more joy and legacy from every minute spent on the clock. Thanks for joining us and taking this step toward a more fulfilling job and relationship with God!Want to join us on social media? We'd love to have you stay up-to-date with the show on all our platforms!TwitterFacebookPinterestInstagramLinkedInYouTubeIn this episode...Culture Rules With Mark Miller, Chick-fil-A https://faithfulontheclock.com/culture-rules-with-mark-miller-chick-fil-a What does it take to build a healthy, high performance culture? In Episode 75 of Faithful on the Clock, host Wanda Thibodeaux welcomes guest Mark Miller, Vice President of High Performance Leadership at Chick-fil-A, to reveal the three rules for creating an ideal work environment. Want to get in touch with Mark Miller? Give him a call: 678-612-8441Timestamps:[00:04] - Intro[00:51] - Welcome to Mark and summary of his career[01:59] - How Mark’s perspective is different now than when he started[03:16] - The three conditions for high performance culture: alignment, performance, and improvement[06:50] - The three rules for high performance culture: aspire, amplify, and adapt[09:36] - Three tips for enhancing (adapting) your culture[11:22] - Recap of three enhancement tips[12:01] - What leaders can do to fight the tendency to get comfortable and ensure they’re always improving and adapting[13:37] - What leaders can do for further protection against getting too comfortable (listening)[15:10] - Statistical discussion of culture ROI and the gap between leader and worker perceptions — what causes leaders to be misaligned[22:02] - What Mark wants young leaders and workers to understand the most[23:17] - Advice from Mark about not having a direction to grow in[24:43] - Mark’s guiding scripture verse and why it’s significant to his picture of leadership[29:02] - Recommendations for Mark’s books/What’s coming up nextKey takeaways:As the Vice President of High Performance Leadership at Chick-fil-A, Mark Miller has 44 years of experience with Chick-fil-A. Over those years, he’s learned that leadership is much more complex than he would have thought, and he’s earned an appreciation for those who can lead well.There are three conditions for high performance culture: alignment, performance, and improvement. To check to see if you need to do better, go back to your cultural aspiration and look for gaps you can close.There are three rules for a culture to get to an optimal level: aspire, amplify, and adapt. Aspire means to share your hopes and dreams for the future. Amplify means you look for opportunities to put attention on your aspiration. Adapt means you constantly look for ways to enhance the culture.To enhance your culture (adapt), look for critical gaps or patterns of unhealthy behavior, double down on your strengths, and add new capabilities.To prevent yourself from getting too comfortable at the top, listen well. There tends to be a massive gap between the perceptions of leaders and the perceptions of frontline employees, which listening can close. Supplement listening with formal methods like surveys and focus groups.Many leaders don’t invest more time into culture simply because they don’t know what to do. They also can over-inflate the health of their organizations, which can make them think they don’t need to do anything. And finally, leaders often try to build culture from a place of quicksand, where they don’t have a stable footing in other areas of their leadership.The biggest thing Mark wants young leaders and workers to understand is that their capacity to grow determines their capacity to lead. If you don’t know where to grow, start with trying to improve your leadership.Mark leans on Psalm 78:72 as a guiding scripture verse. The verse describes King David as shepherding his people with integrity of heart and skillful hands. Mark believes that an iceberg is a good parallel analogy here: 90 percent is integrity, below the surface. 10 percent is skills, above the surface. You need both to be a good leader.Culture Rules: The Leader's Ultimate Guide to Creating Competitive AdvantageCTAs:Look at the three culture rules Mark outlines in his book. Rate yourself on a scale of 1 to 10 on how well you are doing on each rule, and have your entire team or organization do the same. Try to identify both your strengths and weaknesses around each rule.What’s coming up next:Trust builds relationships, and in business, relationships are everything. So how can you tell if someone is trustworthy? Faithful on the Clock Episode 76 provides a full list of traits and behaviors to watch out for.Support the show!Visit the Faithful on the Clock support page to choose a tier plan and become a supporting member. You'll gain access to goodies like early episode access, newsletters, and more based on the plan that's right for you.Support this Podcast