Customer experience - Business inside

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Что вообще такое клиентский опыт и клиентский сервис? Возможно ли его создать через KPI? Чего точно делать нельзя и что точно сработает? Как ценности и миссия компании влияет на клиентский опыт? Гость: Николай Петелин, сооснователь «Точка Банка» до 2019 года, эксперт с 16-летним опытом работы с Малым и Средним бизнесом, автор книги «Красная книга бизнеса».

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Frequently Asked Questions

How long is this episode of Business inside?

This episode is 44 minutes long.

When was this Business inside episode published?

This episode was published on February 24, 2025.

What is this episode about?

Что вообще такое клиентский опыт и клиентский сервис? Возможно ли его создать через KPI? Чего точно делать нельзя и что точно сработает? Как ценности и миссия компании влияет на клиентский опыт? Гость: Николай Петелин, сооснователь «Точка Банка»...

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