Customer Experience: Engagement Maintenance in a Multi-Screen World

from B2B Business Class · host Westport Studios

How many times have you attended a virtual meeting, seminar, or training session and found yourself checking other tabs before the speaker even got to their main point?As a presenter, you want to ensure your audience is engaged, entertained, and interested in what you have to say next.It’s all about facilitating a smooth learning experience that is not only stimulating but leaves individuals with a desire to find out more.That’s why we’re getting our conversation started with Bernie Desantis III, the President and CEO of Insignia Training Partners. After leaving corporate, America Bernie set out on a mission to help the world present better in the virtual space.In this episode, we explore the human side of virtual presentations.Join us as we discuss: [4:50] Fighting for attention in a multi-screen environment[9:22] Making onboarding and continuing education engaging[19:43] Why a presentation is about more than speaking abilityCheck out these resources we mentioned during the podcast:Lead Like a Pro by Eric GirardInsignia Training PartnersHelp your B2B career take off. Find B2B Business Class on Apple Podcasts, Spotify, or wherever you get your podcasts.Hosted on Ausha. See ausha.co/privacy-policy for more information.

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This episode is 39 minutes long.

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This episode was published on April 2, 2024.

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