Cut Contact Center Costs Without Killing CSAT: What Actua...

What this episode covers

Operations leaders face a brutal dilemma: cut contact center costs or protect customer satisfaction. This episode reveals the hidden expenses of in-house teams and the specific strategies that reduce costs while improving CSAT through technology and structured outsourcing. Optimize CEC City: Wexford Address: 7000 Stonewood Dr. Website: https://www.optimizecec.com/

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How long is this episode of UBC News World?

This episode is 7 minutes long.

When was this UBC News World episode published?

This episode was published on May 20, 2026.

What is this episode about?

Operations leaders face a brutal dilemma: cut contact center costs or protect customer satisfaction. This episode reveals the hidden expenses of in-house teams and the specific strategies that reduce costs while improving CSAT through technology and...

Can I download this UBC News World episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.