CX Heroes #45 - Alex Schaeffer

The CX Files has a new name: CX Heroes.Learn in this episode:Why AI tools should be managed with the same rigor as a BPO partner.The importance of a neutral arbiter to audit AI performance and quality.How to identify which customer use cases are ready for AI and which require a human touch.Why most AI implementations fail due to vertical silos rather than technical issues.Alex Schaeffer is a veteran CX executive with two decades of experience driving global transformation. Having held leadership roles at Ford Motor Company and serving as VP of Customer Experience at Avis Budget Group, Alex specializes in connecting operational data with real-world customer outcomes.--Want an AI support agent that outperforms? And want it deployed and optimized, ready to go for you, without the setup headaches?Save time and delight customers with Helpfeel's self-service AI agents with done-for-you VoC-based optimization.Join 625 leading businesses using Helpfeel to boost margin.Learn more: https://en.helpfeel.com