CX Heroes #47 - Troy Dennis

Learn in this episode:How a $0.50 problem on a transit card unlocked millions in customer loyalty.Why removing everyday friction compounds into retention faster than any new feature will.What intentional AI calibration looks like in practice and why most teams skip it entirely.How to tell the difference between a product that works and a "boardroom product" that only works in the meeting where it was designed.Why ESG and community investment at MasterCard translated directly into closed commercial deals.Troy Dennis leads strategy for regional customers at Experian. His career spans JP Morgan Chase, TD Bank, Regions Bank, and MasterCard, where he led North American digital evolution, prepaid products, and community and belonging programs focused on bringing underserved populations into the digital economy.--* What if you could pair AI self-service tools with unmatched reliability? *Learn how you can with Helpfeel's AI support suite, including done-for-you deployment and self-service optimization. Over 800+ teams choose Helpfeel to serve customers with prepared AI that's saving costs and boosting retention.Find out more: https://en.helpfeel.com