CX Heroes #49 - Brian Porter

Learn in this episode:Why customers can't be fully honest with a sales rep who carries a quota, and who they open up to instead.How Brian built an entire chief customer officer program with ChatGPT before he ran a single meeting.The one rule that decides whether an executive ever gives you a second meeting.What 60 no-agenda conversations surfaced that three years of dinners and ballgames never did.Why a handwritten note still outperforms every digital follow-up at the executive level.Brian Porter is the Chief Customer Officer at Ernest, where he has helped grow the company from around 65 employees to nearly 800 across a 30-plus year career. Before the C-suite he led client relations across 14-plus division offices, turning a people-first culture into a real competitive edge in a category most people write off as a commodity.--Want AI support that's is insanely reliable without the setup headaches?Save time and delight customers with Helpfeel's done-for-you deployment and seamless VoC-based optimization.Join 625 leading businesses using Helpfeel to boost margin.Learn more: https://en.helpfeel.com