Daniel Murray on the business case for empathy (#28)

1:57 - background in mathematics, banking and insurance.  5:35 - some factors were missing.    9:27 - what factors made the difference?  11:30 - how to convince sceptics of value of people skills.  17:58 - what non-profits teaches about motivation and leadership.  23:27 - why did empathy stand out as a skill?  26:34 - judgement and assumptions.  28:46 - how to practice empathy.  32:30 - empathy doesn’t mean you don’t make tough decisions.  33:48 - empathy does not require you to feel the emotions.  36:10 - a tool to help be more empathetic.  37:00 - an example of empathy in action.  43:55 - how empathy helps product design.  44:45 - how does empathy help individual contributor at work?  46:05 - shaping workplace culture.  48:30 - accused of not empathising?  50:00 - taking empathy too far.  52:50 - a story about resilience.  57:00 - empathy enables diversity.  58:19 - one act of kindness can impact a life.  1:01:27 - get in touch with Daniel. You can find more detailed show notes with links to references at: https://candourpodcast.com/daniel-murray/