EPISODE · Nov 19, 2024 · 12 MIN
David Rumble – The Impact of the UK 2024 Budget and Labour Reforms on the Global BPO Landscape.
from Rod'sPod · host Rod Jones
In this punchy 10-minute episode of Rod'sPod, I sit down with David Rumble, co-founder of The Knowledge Group (tkg) and an advisory board member for CapeBPO, to explore the critical shifts impacting the South African and global BPO/GBS landscape. David unpacks the ripple effects of the UK’s 2024 budget and labour reforms, highlighting why South Africa is perfectly positioned to capitalise on these changes. We discuss right-shoring strategies, the growing appeal of South Africa as a prime outsourcing destination, and how reinvesting cost savings into workforce development can future-proof operations. This fast-paced episode is tailored for professionals navigating the ever-evolving world of CX, BPO, and GBS.
What this episode covers
In this punchy 10-minute episode of Rod'sPod, I sit down with David Rumble, co-founder of The Knowledge Group (tkg) and an advisory board member for CapeBPO, to explore the critical shifts impacting the South African and global BPO/GBS landscape. David unpacks the ripple effects of the UK’s 2024 budget and labour reforms, highlighting why South Africa is perfectly positioned to capitalise on these changes. We discuss right-shoring strategies, the growing appeal of South Africa as a prime outsourcing destination, and how reinvesting cost savings into workforce development can future-proof operations. This fast-paced episode is tailored for professionals navigating the ever-evolving world of CX, BPO, and GBS.
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David Rumble – The Impact of the UK 2024 Budget and Labour Reforms on the Global BPO Landscape.
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