De-escalation and Diversion

A crisis hotline, mobile teams that travel to residents in distress - just some of the services provided by the nonprofit Baltimore Crisis Response, Inc.Executive director Edgar Wiggins describes how BCRI helps city residents living with mental illness or substance abuse. And how they train police to recognize the symptoms of mental illness and de-escalate stressful situations.The 24-hour crisis hotline number is 410-433-5175.Do you have a question or comment about a show or a story idea to pitch? Contact On the Record at: Senior Supervising Producer, Maureen Harvie she/her/hers [email protected] 410-235-1903 Senior Producer, Melissa Gerr she/her/hers [email protected] 410-235-1157 Producer Sam Bermas-Dawes he/him/his [email protected] 410-235-1472