Dear Frannie | When Does Flexibility Become a Problem You Can No Longer Ignore?

Early flexibility is smart. Until it isn't.In this episode, Katherine LeBlanc and James Vitrano dig into the moment every growing franchise system eventually faces: when experimentation quietly becomes inconsistency — and what it actually takes to fix it.They open with a This or That on menu standardization versus regional flexibility, then go deep on how to know when you've let things flex too long, what to enforce first, and how to have those conversations with franchisees without damaging the trust you've built.If your ops manual is getting bigger but your system is getting harder to run, this one is for you.🎙️ Hosted by Katherine LeBlanc and James Vitrano 🎧 Produced by My Podcast Host — the podcast platform built for franchising.