Dear Strategy 111: Rethinking Airline Strategies

On this episode of Dear Strategy, we analyze an airline story involving a cancelled flight, a premium seat, and a not so premium re-booking experience. It's fairly well known that flying isn't always the most customer-centric experience. But now, more than ever, airlines may need to start re-thinking their strategies – especially with respect to how they've been treating their customers. Visit our Blog to read the full post that goes along with this episode. Subscribe to Our Mailing List to stay up to date on all the latest episodes. If you're interested in having Strategy Generation Company deliver a strategy workshop for your business, please visit us at https://strategygeneration.com