Deloitte Contracts: Business Process Outsourcing

from Legal Insights · host Deloitte UK

This episode of the contracts podcast focuses on business process outsourcing (BPO) where host Lizzie Elston is joined by Deloitte's Amiya Kagalwala, GBS and BPO leader for the UK, and Deloitte Legal's Louis Wihl, a commercial contracts and technology lawyer who drafts and negotiates business process outsourcing and other agreements for a wide range of Deloitte clients. Lizzie, Amiya and Louis explore what BPO is, why companies choose to outsource and the complexities that surround the negotiation process, as well as challenges, key success factors and what the future might look like.

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This episode is 38 minutes long.

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This episode was published on July 31, 2025.

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