EPISODE · Oct 23, 2023 · 41 MIN
Designing content for people going through grief
from The Fourth Wall Content Podcast · host Robert Mills
Helen Lawson is a lead content designer for Co-op Funeralcare and an expert in writing clear content about death and bereavement. Helen talks about the four principles for how they write at Co-op Funeralcare, plus thoughts on using euphemisms, active listening, onboarding and aligning a team around shared values, and doing research and testing content with people experiencing grief.
What this episode covers
Helen Lawson is a lead content designer for Co-op Funeralcare and an expert in writing clear content about death and bereavement. Helen talks about the four principles for how they write at Co-op Funeralcare, plus thoughts on using euphemisms, active listening, onboarding and aligning a team around shared values, and doing research and testing content with people experiencing grief.
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Designing content for people going through grief
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