Digital as Catalyst: Designing for Surprise in Trusted Spaces

from Museum Buzz · host Emily Kotecki

Sarah Van Haastert, Global Director of Strategic Partnerships at AVI-SPL offers a beautifully layered take on digital learning in museums. As she puts it, digital learning is both "a drop and the ocean": a small spark of curiosity that surprises visitors in the gallery, and the vast infrastructure behind the scenes that makes it all possible. In a place where visitors come to be social, learn, and connect with stories, digital becomes a catalyst — delivering moments of delight that stay with people long after a visit. This conversation digs into what it really takes to make those moments happen, from the essential foundations to the magic of a visitors experience. We also explore: Sustainability and Infrastructure What Museums Mean When They Say "Personalization" Learning From Other Industries The Vendor Trust Gap

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This episode is 22 minutes long.

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This episode was published on April 13, 2026.

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