Digital Design of Public Services: Confronting the Accessibility Challenge

from Insights from Jon Shamah: A Global Perspective on Digital Identity and Transformation · host Jon Shamah

Governments are increasingly turning to digital platforms to deliver smarter public services, driven by the promise of significant efficiency gains and time savings for citizens. Yet, this transformation presents a critical challenge: how to ensure that these services remain accessible to everyone, regardless of their digital capabilities or circumstances.

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This episode is 12 minutes long.

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This episode was published on August 20, 2025.

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