Dispatch: The Heartbeat of Towing Operations

In episode three of The Tow Trend Podcast, Dennis McGowan and Shelli Hawkins host Mike Porter, founder of TDR Way — a leading dispatch training program — to share insights on how dispatch strategy can make or break towing business success. How should you think about dispatch and customer service? What role does (and should) technology play? What’s one change you can make today to enhance your dispatching approach. Hit play to find out! What You’ll Get: A mind shift to change how you think about dispatch and customer service What 3 questions you should be asking your dispatchers every day A million-dollar takeaway you can use today  (Short on time? Jump to the 11:30 minute mark in the podcast!) Science-backed ways to help dispatchers manage stress And, Mike and our hosts gaze into their crystal ball and share what the future of dispatch might look like Tune in for insights, stories, predictions, and hot takes from towing and recovery experts, educators, influencers, and community members from America's most essential industry. Learn more: https://autura.com