DNP Ep. 25: The Journey of NursePreneurs

In this episode, Bibi discusses the potential misuses of Net Promoter Score (NPS). While NPS is a popular metric for measuring customer loyalty, ignoring its limitations can have serious consequences for the quality of your business decisions. Should you be focusing on boosting NPS, or elevating a customer-centric approach?Did you know that you can also read CX To Go episodes as published articles, watch them as videos on YouTube, and discuss them on our community forum? Find all of these options at thepodpirenetwork.com/cx/cxtogo.

Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries.🔍 Key Takeaways:- Examination of how customized NPS surveys cater to distinct customer personas.- Discussion on aligning customer satisfaction metrics with overarching business objectives for reciprocal benefits.- Analysis of the impact of personalized NPS surveys on customer retention.- Strategies for tailoring NPS surveys to address specific challenges and requirements within various sectors.Tune into this episode on the CSM Practice Podcast to gain detailed insights into integrating personalized NPS surveys into your customer success framework.WATCH the episode on YouTube: https://youtu.be/HBJKsgx7Uso#CSMPracticePodcast #CustomerSuccess #Educational #NPS #StrategicAlignment #IritEizips #HimanshuGarg #Podcast #APAC #CustomerEngagementHimanshu Garg is a celebrated figure in Customer Success, particularly in the APAC region. Recognized as one of the Top 100 Customer Success Strategists in 2021 and 2023, his contributions have significantly shaped the field. Known for his innovative approach, particularly in personalized Net Promoter Score (NPS) surveys, Himanshu has revolutionized customer engagement strategies and set new benchmarks in customer-centric excellence. His leadership and strategic insights continue to inspire and influence the evolving landscape of customer success.🔗 Connect with Himanshu via LinkedIn: https://www.linkedin.com/in/himanshugarggarg/◾️◽️◾️◽️◾️◽️◾️◽️Additional Resources:⏬ Download: 10 Rules to Building Trust with Clients🎥 Watch: Unlocking Customer Success Strategies - Strategies for Industry Based Organizations🎥 Watch: From NPS Surveys to Growing Advocacy|SurveySparrow◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ 📌 Visit our Website - CSM Practice📌 Sign up for our Newsletter

Welcome to our new podcast, Success NPs. We are your hosts, Sandra, and Jackie, two board-certified NPs, moms of littles and we want to empower your NP journey from school to practice. Listen as we chat with this week with Sunny Khangura, she graduated from nursing in 2005 where she worked in various areas such as orthopedics and trauma and palliative care. She went on to complete her Master's Degree and graduated in 2012 as a Nurse Practitioner. Since graduation, Sunny has worked in primary care and mental health and also worked as a director of health for a large non-profit organization. Over the last several years, Sunny has been working as an NP in Neurosurgery. Since graduation, Sunny has also developed numerous NP resources and courses as well as preparation courses for OSCE Exams. She has a passion for teaching and mentoring new NPs and enjoys the creative process involved in creating new resources for NPs to allow for innovative ways for the delivery of education. Thanks for hanging out with us! Success NPs Links: Stan Store for Clinical Booklets: ⁠https://stan.store/thesuccessnps⁠ Success NPs Etsy Shop: ⁠https://www.etsy.com/shop/successnps/?etsrc=sdt⁠ Success NPs Podcast on YouTube: ⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UCYQYlS9d6m7HyMK7Z1BI5DA⁠ Success NPs IG: ⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/thesuccessnps/⁠ Success NPs Podcast Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠successnps.com⁠ Success NPs Podcast Email: ⁠⁠⁠⁠⁠⁠⁠⁠successnpspodcast@gmail.com⁠

- Is anything wrong with Net Promoter Score (NPS)? - Surprising customer reaction to IKEA's store layout - Complexity, and why Doug is writing a book about it [audio mp3="https://orionx.net/wp-content/uploads/2023/09/Mktg_Podcast_033_NPS_IKEA_Complexity_20230923.mp3"][/audio] The post Mktg_Podcast-33: NPS, IKEA, Complexity appeared first on OrionX.net.