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Don’t Blink: The Changing Landscape of Workers’ Compensation episode artwork

EPISODE · Nov 15, 2023 · 15 MIN

Don’t Blink: The Changing Landscape of Workers’ Compensation

from AIM Mutual · host A.I.M. Mutual

The customer experience in workers’ compensation is ever-changing as technology and innovation reshape expectations when it comes to service. What hasn’t changed? The need to connect with people, and Michael Stango, Director of IT, Policy & Office Services, explains the dichotomy and how it fuels our business approach. He talks with Director of HR Mark Millett about the pandemic’s impact, artificial intelligence, data security, and the “behind the scenes” team members so essential to A.I.M. Mutual’s success.

What this episode covers

The customer experience in workers’ compensation is ever-changing as technology and innovation reshape expectations when it comes to service. What hasn’t changed? The need to connect with people, and Michael Stango, Director of IT, Policy & Office Services, explains the dichotomy and how it fuels our business approach. He talks with Director of HR Mark Millett about the pandemic’s impact, artificial intelligence, data security, and the “behind the scenes” team members so essential to A.I....

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Don’t Blink: The Changing Landscape of Workers’ Compensation

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Frequently Asked Questions

How long is this episode of AIM Mutual?

This episode is 15 minutes long.

When was this AIM Mutual episode published?

This episode was published on November 15, 2023.

What is this episode about?

The customer experience in workers’ compensation is ever-changing as technology and innovation reshape expectations when it comes to service. What hasn’t changed? The need to connect with people, and Michael Stango, Director of IT, Policy & Office...

Can I download this AIM Mutual episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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