E14: Heidi Farren

In this episode of Dear 21-Year-Old Me, with guest Heidi FarrenWe go back in time to 2014 when Heidi turned 21.Heidi reflects on her career in the tourism industry and how at seven years of age, she knew she wanted to run a businessWe talk about how she got into tourism and created Altitude ToursWhat did COVID 19 mean for Heidi's business and what it was like in a tourism region ?We discuss how to "personalise the ordinary and systemise the extraordinary."Heidi talks about building a business and embedding a customer-centric cultureWe ask Heidi her go-to-places in QueenstownWe ask Heidi what she'd say to her 21-year-old self, and what Heidi at 21 would say to herself now.LinksAltitude Tours https://www.altitudetours.co.nz/Tourism Innovation Group https://tig.co.nz/Destination Queenstown https://www.queenstownnz.co.nz/Dear21 Year Old Me websiteDemand for choc-milk outstrips supply https://www.stuff.co.nz/business/10622246/Demand-for-choc-milk-outstrips-supplySecurity guards monitor chocolate milkhttps://www.stuff.co.nz/business/farming/dairy/10648979/Security-guards-monitor-chocolate-milk My Google review of Altitude Tours https://maps.app.goo.gl/Gt45zbF3B5vJqv137Jeremy Irvine LinkedIn https://www.linkedin.com/in/jeremymirvine/If you like this podcast, please leave a review on your favourite podcast app- andTell a friend about the show!'Security guards monitor chocolate milk', stuff.co.nz, 22 October 2014