E49 - Nathalie - Enhancing Customer Experience

Send us Fan MailFollowing a thriving career in marketing, Nathalie Schooling founded nlighten in 2005. Since then, she has grown into a multiple award-winning customer experience company, recognized as one of South Africa’s leading CX enterprises. Nathalie is an experienced customer service strategist, trainer, and improvement specialist with more than 25 years of experience in the customer service and experience industry. Her vision is to help South African businesses improve their service and create memorable customer experiences that build their reputation, enhance their profitability, and make them sustainable regardless of market conditions.In this episode we discuss,What is Customer Experience (CX) - From Action to Experience CX trendsCreating Customer journey mapsCX case studiesSkills required to become a CX practitioner Timestamps Fundamentals of CX - 4:13Nathalie’s journey as CX Influencer - 12:57CX trends in the industry - 17:17Customer journey map in a post covid world - 23:393 CX Case studies - 32:47Becoming a CX practitioner - 37:47QuotesSometimes, Less is MoreNever be happy with the “Status quo”Out of bad comes goodYou have to give to receiveConnect with Nathalie: LinkedIn Twitter: @nlightenCXWebsite: https://www.nlightencx.com/ Do not miss to check out our new website and share your love https://inspiresomeonetoday.in/Subscribe, follow, and leave your comments to help me get better with my episodes. Available on all podcast platforms, including, Google Podcasts, Apple Podcasts, YouTube, Spotify, Stitcher, Castbox, RadioPublic, TuneIn, Gaana Jio Saavn, AudibleDo stay tuned for new episodes every alternate Friday. Next episode - Apr 1'22.Have you purchased the copy of Inspire Someone Today, yet? - Give it a go geni.us/istbookAvailable on all podcast platforms, including, Apple Podcasts, YouTube, Spotify