Employee Experience Technology & Driving Continuous Improvement w/ Casey Hotham

Welcome to episode nineteen of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work and digital HR.  In this episode, Laura and Sasha continue their bumper series dedicated to the highs and lows of HR & EX technology implementations. They were joined by the incredible Casey Hotham, Head of Future Workplace Experience at Telstra. Casey shared her thoughts on the value of EX tech, what to prioritise before embarking on the implementation and journey, and how to drive continuous improvement. Whether you're starting out on your EX journey or you're managing a huge EX tech portfolio, Casey shared some amazing actionable insights to help you build the future workplace experience for your organisation.  Case Hotham is a passionate human experience leader who has held a prosperous career in Telstra for near two decades.  Currently leading Australia’s largest technology company’s Future Workplace Experience, Casey is obsessed with simplifying and optimising workplace experiences across human connection/capabilities, tech/tools and workspaces.  Being data-driven, experience-led and business focussed, she is harnessing employee feedback and industry trends to deliver experiences that enable employees to live their best life at the place they want to work.  Prior to this role, Head of Employee Experience and years spent as a Business partner delivering value-add outcomes aligned to business strategic priorities.  Engineering, Construction, Field Service Delivery, Contact Centres and Retail are areas of the business where Casey has achieved tangible outcomes in employee experience, leadership and talent development, implementing major organisational change initiatives, organisational design, performance management, capability build, employee relations and wellbeing. You can find Casey here: https://www.linkedin.com/in/casey-hotham-70493a80/  You can find her feature in Forbes here: https://www.forbes.com/sites/sap/2021/06/29/3-iconic-brands-on-how-they-are-building-a-new-way-to-work/ Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:  Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less