ENACOMM with Stacey Zuniga (VP Financial Services) | E86

Summary:In this 86th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host discusses IVR with Stacey Zuniga, Vice President of Financial Services at ENACOMM. ENACOMM is a leading provider of innovative, interactive, and intelligent customer-service and assisted-service solutions. This conversation explores many possibilities for the future of voice banking and voice command. Episode Highlights: ● 00:28: – What is the history of ENACOMM and what is the company doing now? ● 02:44: – Let’s talk about some of the previous interfaces for IVR. ● 02:57: – Zuniga describes the evolution from touch-tone to speech recognition to speech-enabled IVR. ● 04:39: – What kind of questions are you dreaming up for Alexa to respond to? ● 05:06: – Zuniga describes using multi-modal interactions and more complicated commands. ● 06:49: – Pereira discusses integrated smart home systems and IVR. ● 08:42: – AI is a cottage industry where growth is outstripping supply in terms of people. ● 09:58: – They compare AI to the crypto industry. ● 11:14: – They discuss how children are growing up in a world with smart systems and voice commands. ● 12:57: – How can this technology be normalized? ● 14:44: – How can you overcome security considerations and user objections? ● 18:24: – Zuniga describes the possibility of a secure authentication cloud that travels with you while integrating biometric data points. ● 22:00: – If you had one wish that would change your industry, what would it be? ● 23:26: – What was the biggest challenge getting the company to where it is today? ● 25:15: – What excites you most about what you’re working on? 3 Key Points 1. ENACOMM is currently producing cutting-edge AI-enhanced voice services and engagement services. 2. ENACOMM sees the world with IVR as a multi-modal world. 3. There’s huge potential for using voice services in security and authentication applications. Tweetable Quotes: ● “We’re able to take that type of technology where it’s contextual, it’s dynamic, it’s personalized, it’s based on what you usually do." – Stacey Zuniga. ● “This platform can be used to ensure security for everyone.” – Stacey Zuniga. ● “That’s what’s exciting today, it to see this technology being adopted more quickly or more rapidly over the next 24-36 months.” – Stacey Zuniga. Resources Mentioned: ●ENACOMM● Stacey Zuniga LinkedIn  Hosted on Acast. See acast.com/privacy for more information.