EP . 09 | Global Automation Made Real: The Relevate & Zoho One Podcast

In this episode, Sangeeta Nath from Zoho One sits down with Avon Collis, CRM & Automation Specialist at Relevate, to explore how Relevate leverages Zoho One to transform business operations for enterprise clients across Australia, New Zealand, India, Thailand, the UK, and the US. Avon Collis shares his journey from long, manual workdays to building internal help desks, video-based knowledge management, and end-to-end process automation—all within a single, unified platform. Learn how veteran-owned values, rigorous change management, and a “global-first” culture fuel Relevate’s mission to deliver scalable, continuous improvements. Key TakeawaysVeteran-Driven Values & Intelligence ApproachApplying military-style intelligence gathering to CRM for deeper customer insights and trust.Unified Platform over Disparate ToolsConsolidating silos—CRM, desk, knowledge base, approvals—into one seamless Zoho One ecosystem.Sandbox-First Change ManagementTraining staff in a sandbox weeks ahead, using videos and countdowns to drive smooth cutovers.Global-First, Human-Centric CultureDesigning spacious, respectful offices and cross-cultural collaboration (chai, biryani, and all).Continuous Improvement via Zoho DeskInternal ticketing drives self-help articles, cutting support queries by 50% and reinvesting time savings. Subscribe To Our Other Social Media Channels:-INSTAGRAM : @zoho.one (https://zoho.to/8Zx)X :  @ZohoOne(https://zoho.to/nPJ)LINKEDIN : Zoho One(https://zoho.to/ILj)