Ep 113 Matthew Fehling CEO- BBB Pacific Southwest

Better Business Bureau Serving the Pacific SouthwestBetter Business Bureau is a non-profit organization that envisions a marketplace where buyers and sellers can trust each other. To achieve that vision, we provide businesses and consumers with the resources needed to operate ethically. Continue reading to learn more about who we are. https://www.bbb.org/https://www.bbb.org/local/1126/about-usAbout UsAt Better Business Bureau Serving the Pacific Southwest, we’ve transformed BBB into a partner that proactively supports an ethical community. By providing resources and education by leading experts, we serve diverse business owners and entrepreneurs to help build stronger, more trustworthy relationships with customers. Our path to success includes a self-paced online incubator, access to affordable capital with Kiva loans, and an intensive accelerator program in partnership with GoDaddy. Our Business and Community Center and ignite sparked by BBB coworking spaces provide modern meeting destinations for collaboration and executive events.We are committed to recognizing future leaders with merit-writing high school student scholarships awarded for ethical actions in the community. Additionally, we award grants to non-profit organizations dedicated to their respective ecosystems.  By honoring those leading the way with our prestigious Torch Award for Ethics, we set the bar for how ethical operations can positively affect the community at large. Earning BBB accreditation signifies doing things the right way, and together, we’re in the business of good business. As they have for over a century, consumers continue to turn to us for help as a reliable source to find trustworthy businesses. There are more than 32 million businesses in North America alone, and hundreds of thousands of sites around the world where people shop, and BBB is here to help in the decision making process.Vision & MissionVisionAn ethical marketplace where buyers and sellers trust each other.MissionBBB’s mission is to be the leader in advancing marketplace trust. We do this by:Setting standards for marketplace trustEncouraging and supporting best practices by engaging with and educating consumers and businessesCelebrating marketplace role modelsCalling out and addressing substandard marketplace behaviorCreating a community of trustworthy businesses and charitiesBBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working toward a diverse, inclusive and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.Standards for TrustBBB Accreditation Standards About The Trades PodcastWebsitehttps://www.thetradespodcast.comHosted byJeff Mudd and Danny TorresThe Trades Podcast features real conversations with business owners, trades leaders, and industry innovators making an impact in the skilled trades community. Support the Trades MovementIf this episode inspires you, share it with someone in the trades or anyone thinking about starting a home-services business. Like, comment, and subscribe to help more people discover these conversations.