Ep 114 - What’s up with Totogi: The ontology of BSS Magic

In today's telco landscape, operators are struggling with legacy BSS systems that are highly customized, expensive, and impossible to change. Rather than continuing the traditional approach of swapping out systems (ouch) or simply adding AI to siloed applications, a more revolutionary solution is emerging—one that creates a digital twin of your entire telco business and applies AI across all systems simultaneously.For this episode, I talk with Marc Breslow, Field CTO at Totogi. We're exploring how Totogi’s BSS Magic is helping telcos leverage AI without replacing their existing systems while delivering dramatic results in weeks, instead of months. Listen now to hear:How BSS Magic functions as a telco-specific ontological layer, not a replacement BSS system [04:12];Why siloed AI approaches fail when trying to solve problems that span multiple systems [05:00];How an Asian telco dramatically reduced their enterprise sales process time with BSS Magic [09:07];How the BSS Magic transforms notoriously difficult BSS migrations from a multi-year project to just a few months [12:40].Links and Resources:Watch my Gen AI Summit talk at MWC25 on Building an AI-first TelcoRead my blogs, The AI-first telco won't wait 5 years for Amdocs and How to suss out the fake agents at MWC25Learn more about BSS Magic on the Totogi website to say goodbye to rigid, vendor-locked BSS applicationsCheck out these BSS Magic Demos on Totogi’s YouTube channel:Inventory AI AgentEnterprise Sales Agent FlowCompetitive Product Design… and many more! Find more on the BSS Magic Demos playlist Build your first AI Agent for free! Kick-start your transformation by working with our Forward Deployed Engineering team to customize AI agent, at no upfront costIf BSS Magic is breaking down the boundaries between systems, imagine what’s happening with the boundaries between functional organizations. This article talks about how companies (and the humans in them) will change in the age of agentic AI.Check out this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestMarc Breslow is Field CTO of Totogi, where he is leveraging AI to revolutionize the telecommunications industry. A veteran of Accenture, Lehman Brothers, and Citibank, Marc has a proven track record of building scalable, high-performance systems. At Totogi, he leads the development of AI-powered solutions that drive tangible results for telcos: reducing churn, increasing ARPU, and streamlining business processes. Marc is responsible for customer proof points demonstrating these capabilities. When not engaging with customers, Marc leads teams building Totogi’s BSS Magic technology, generating applications and improving efficiency using AI agents and workflows.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.