Ep 136: Rethinking the Phones with Richard May

The reliability of the phone system is a huge part of dental practice success. While many patients are able to schedule online or via text message, phones remain the most popular way to communicate with patients and their family members. If calls aren't being answered consistently enough or conversations don't flow smoothly, patient concerns can fall through the cracks leaving gaps in the schedule, unanswered questions, and missed opportunities to provide care. Today, Dr. John and Wendy are joined by Richard May of Mango to talk about how dental teams can make big improvements to their phone processes and better connect with patients. With some tech assistance, managing the phones becomes much easier and practices can prevent the frustration many patients experience when trying to get a hold of their dental office. For more information about Mango, visit: https://get.mangovoice.com/tti