EPISODE · Nov 3, 2021 · 27 MIN
EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
from CHURN FM
Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe at ContentsquareIn this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of Hotjar, and what it means for Contentsquare, we then talked about how they plan to structure their customer success team as they scale, and what fuels its growth. We also discussed how rushing into a tech touch model wobbled Contentsquare’s retention rates, and dove into how they use health scoring to predict adoption and retention, and how you can replicate the model for your company too. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on [email protected]. Don't forget to follow us on Twitter.
What this episode covers
Today on the show we have Gareth Drabble, Director of Customer Success, Northern Europe at Contentsquare In this episode, we talked about what led Gareth to Contentsquare, the recent acquisition of Hotjar, and what it means for Contentsquare, we then talked about how they plan to structure their customer success team as they scale, and what fuels its growth. We also discussed how rushing into a tech touch model wobbled Contentsquare’s retention rates, and dove into how they ...
NOW PLAYING
EP 138 | Gareth Drabble - How Contentsquare use Health Scoring to predict adoption and retention
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.