Ep 151 - "Holding The Line, With Ed Cross"

Gear up as Brandon and Chris get real with Ed Cross, a master of the restoration and insurance game. This episode is a goldmine for anyone ready to up their game in dealing with claims and mastering the art of negotiation. Key Takeaways:  Expert Advice: Tap into Ed Cross's years of experience for building stronger relationships with clients and smoothing out the bumps with insurance adjusters for better claim settlements. Communication Tactics: Discover how to keep things positive with adjusters and why listening more than you talk can be your best strategy in negotiations. Deeper Dive: Get into the weeds on tortuous interference and its potential to change the game by stopping unfair claim denials. This is the kind of episode you’ll want to share with your team. It’s packed with scenarios you can role-play and tips that’ll sharpen your skills in client interaction and claims handling. Thank you sponsors!  Liftify is for restorers who are looking to accelerate their online reviews. Consistent and fresh Google Reviews are critical to growing your online presence and establishing trust with your brand. Don’t leave it to chance, partner with Liftify and let them capture the feedback your team has earned.  https://www.liftify.com/floodlight  AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless. https://www.answerforce.com/floodlight C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere.  https://candrmagazine.com  Actionable Insights. The Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency. https://getinsights.org/floodlight    Is Your Restoration Company Running at Peak Performance? 🔸Take the 15-minute Business Opportunity Audit. https://www.floodlightgrp.com/audit This quick audit analyzes 19 critical areas of your business against industry best practices. Get a complete health check and roadmap to: - Increase Profitability - Improve Efficiencies - Gain a Competitive Edge Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business. 100% Tailored to each client Formal consulting sessions for owners and key leaders Full one-on-one access to the Floodlight team and their network of industry experts