Ep. #20: Kendra Tucker

We are joined this week by Kendra Tucker, CEO of Truckstop. Our conversation starts with Kendra's pre-freight career, where she earned an International Studies degree at University of Chicago before spending the bulk of her professional time helping build CEB into an organic $500 million organization. She began in the Product org but found an adeptness at working with and understanding the needs of CEB's customers, which eventually led her to the Sales org.  She rose the ranks over her twelve years with CEB and learned invaluable lessons that she still applies today at Truckstop.One point that was abundantly clear in our conversation was the importance of having empathy for, and understanding, the customer. Truckstop's customer base includes truck drivers and freight brokers. As Kendra came into her role at Truckstop, one of the first things she did was a ride-along with an owner operator, Wayne, and longtime Truckstop customer. This experience opened her eyes to the day-to-day life of our nation's truck drivers, and Kendra felt a relatability to many drivers with a similar immigrant backstory to her own. One truth for Kendra from this experience was the validity of the American dream, something Truckstop is helping it's customers pursue through it's technology platform to improve the life and productivity of America's truck drivers.As the conversation progresses, we talk about the evolution and maturation of Truckstop over the years. We talk about business strategy, and how Truckstop is focused on trust as a pillar to drive growth across the entire life cycle of a load. Through acquisitions, Truckstop has moved into factoring, carrier identity through RMIS, and productivity through FreightFriend. Truckstop wants to be the place that truckers can come to make their business better, end to end. We close our journey with an exploration of the critical role trust and transparency play within the freight community. As we delve into Truckstop's strategic endeavors to combat fraud and enhance broker confidence, we also examine the human side of tech business. Kendra Tucker's rise to CEO is a testament to the transformative power of personal growth, empathy in leadership, and the enduring bonds within the transport sector. It's a narrative that celebrates the complexity, community, and the often-overlooked allure of the freight industry—an industry that tends to hook its professionals for a lifetime.***This episode is brought to you by Rapido Solutions Group.Rapido connects logistics and supply chain organizations in North America with the best nearshore talent to scale efficiently, operate on par with US-based teams, and deliver superior customer service.Rapido works with businesses from all sides of the logistics industry — including 3PLs, carriers, and logistics software companies. Rapido builds out teams with roles across customer and carrier sales and support, back-office administration, and technology services.The team at Rapido knows logistics and people — it’s what sets them apart. Rapido is driven by an inside knowledge of how to recruit, hire, and train within the logistics industry and a passion to build better solutions for success. Learn more about the Rapido solution and begin building your team away from home at gorapido.com.***