EPISODE · Nov 21, 2024 · 23 MIN

Ep 24 | Anton Lagochniak

from Mastering CS: Candid Leader Insights · host Custify | Customer Success

In this episode, Anton Lagochniak, Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented. What you’ll learn: How to help customers with their challenges How to structure the CS customer success team Key metrics for customer success The importance of the right tool stack for CS How sales and customer success should collaborate ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Contact Us⁠

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Ep 24 | Anton Lagochniak

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