Ep 27: Your Customer Onboarding is Killing Your Revenue G...

Q: How long is this episode of Revenue Rewired?

This episode is 32 minutes long.

Q: When was this Revenue Rewired episode published?

This episode was published on September 4, 2025.

Q: Can I download this Revenue Rewired episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

What this episode covers

You spent months closing the deal, then handed them off to "onboarding" and wondered why they churned at renewal.Most companies think onboarding is about teaching people how to use their product. Wrong. Onboarding is about delivering the value you promised during the sales process - and most companies fail catastrophically.Sarah Shepard (COO) and Jay Feitlinger (CEO) from StringCan Interactive break down why your onboarding process is secretly destroying your revenue, even with happy customers who seem "successfully onboarded."In this episode, Sarah and Jay reveal:The onboarding metric that predicts lifetime value better than NPSHow to transform onboarding from a cost center into your biggest revenue multiplierThe one question that instantly identifies if your customers will renew or churnIf you're measuring onboarding success by product adoption instead of revenue outcomes, you're optimizing for the wrong thing.Contact Us:Email: [email protected]: www.stringcaninteractive.comReach out to the hosts on LinkedIn:Jay Feitlinger: https://www.linkedin.com/in/jayfeitlinger/Sarah Shepard: https://www.linkedin.com/in/sarahshepardcoo/

Share this episode

Similar Episodes

How to Become Your Prospect's First Call with Jeramie Holt

Jun 23, 2026 ·47m

Episode 326: Know Your Numbers Or Pay The Price With Denise Nelson

Jun 20, 2026 ·36m

It’s All Mindset With Brian Mayoral

Jun 18, 2026 ·22m

Episode 343 | What’s Your Firm Actually Worth? The Exit Conversation Most Women Law Firm Owners Avoid

Jun 18, 2026 ·26m

How Public Service Fuels Sales Success | with Marc Vital-Herne

Jun 16, 2026 ·44m

Episode 325: What's Hiring Look Like in the World of AI

Jun 13, 2026 ·34m

Similar Podcasts

Growth Triggers Luis Diaz Discover how to use your podcast to generate leads, sales, and influence in any market.On this show Luis shares his best tested and proven secrets, tips, and strategies from launching over 300 podcasts in over a dozen different niches and generating over 59 Million Downloads for his clients.Learn how to increase your podcast listenership, create multiple new revenue streams with your podcast, sell more of your core offer and build a show that gives you leverage and authority in your space. From picking the right monetization strategy for your podcast to learning how to position your podcast in a crowded market on Apple and Spotify; this is show is the ultimate marketing and sales resource for online business owners who want to know what works with podcasting.Get in touch over on Instagram <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://www.instagram.com/luisr Revenue Career Ladder Dealfront The Revenue Career Ladder podcast is all about helping revenue-focused professionals like you reach your dream job. Each episode features in-depth conversations with industry leaders and seasoned professionals who share their personal career stories, insights, and valuable lessons learned along the way.Our guests spill the beans on career development, progression, and overcoming challenges in revenue-generating roles. Their candid discussions will give you practical advice on everything from networking and skill-building, to navigating the ever-changing professional landscape.The Revenue Career Ladder is your go-to source for mentorship without the mentor. We mix inspiration with actionable tips to help you, whether you’re just starting out or gunning for that top-tier position. This podcast is here to equip you with the tools and motivation you need to climb the career ladder and hit your ultimate goals.Ready to take the next step in your career journey? Subscribe to The Revenue Ca The Business Of Influence Karan White Being an influencer is no longer just a hobby or a side gig. It’s now a legitimate career and this has given rise to a new industry with its own set of challenges, but also so much opportunity. Despite the growth of the industry, there is a notable absence of established career paths and professional training available, which is why I’ve created this podcast. Each Tuesday, I’ll help you learn with confidence the tried and tested strategies that have generated millions in revenue for my clients across the globe. This podcast is dedicated to helping influencers navigate the business side of things, providing insights and guidance on everything from contracts and negotiations to branding and marketing. I believe that by sharing knowledge and experience, I can help you build a sustainable long-term career in the industry with secure and stable income streams.Stay tuned for solo episodes on all things brand partnerships, product development, media, and publishing, all through the len Lights Camera Cash Podcast Nicole Sellars Studios A podcast for entrepreneurs, creators, and experts ready to turn visibility into income. Hosted by Nicole Sellars, Lights, Camera, Cash explores personal branding, monetization, media, and modern business strategies to help you build authority, scale revenue, and create freedom on your own terms.

Frequently Asked Questions

How long is this episode of Revenue Rewired?