Ep 3: How to Handle Emotional Breakdowns and Angry Residents During Remediation

🎧 EPISODE 3: How to Handle Emotional Breakdowns and Angry Residents During Remediation Let’s be real—remediation meetings are emotional. In this episode, Doc Mac unpacks how to handle resident reactions like tears, silence, or defensiveness without derailing the conversation or escalating tension. What You’ll Learn: • Why emotional responses are common—and normal • Two case examples: the silent spiral + the defensive explosion • What to say in the moment (and what not to say) • 3 strategies to stay calm, supportive, and in control “Sometimes the best thing you can do for a resident in crisis… is not be the only one talking.” 👉 Tools and training available at www.docmaclearning.com