EPISODE · Mar 5, 2015 · 55 MIN
Ep. 33: Net Promoter at the heart of a transformation
from Customer Confidential: Untold Stories of Earned Growth
Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).
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Ep. 33: Net Promoter at the heart of a transformation
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How long is this episode of Customer Confidential: Untold Stories of Earned Growth?
This episode is 55 minutes long.
When was this Customer Confidential: Untold Stories of Earned Growth episode published?
This episode was published on March 5, 2015.
What is this episode about?
Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).
Can I download this Customer Confidential: Untold Stories of Earned Growth episode?
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