Ep. 33: Net Promoter at the heart of a transformation

from Customer Confidential: Untold Stories of Earned Growth

Safelite AutoGlass CEO Tom Feeney discusses what it takes to make car repairs less painful (12:23), teach customer-centric behaviors to staff (18:14) and inspire cultural change (30:23).

Episode metadata supplied by the publisher feed · Published Mar 5, 2015

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Ep. 33: Net Promoter at the heart of a transformation

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This episode is 55 minutes long.

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This episode was published on March 5, 2015.

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