Ep 36: Mastering Retention Offer Calls with Suzy Spadafora

Today we are chatting with Suzy Spadafora (@suzyspadtravels), who is a speaker at the Bougie in a Backpack Virtual Travel Summit. Suzy is dermatologist and a long time points and miles pro, who is presenting on how to master tricky phone calls to the bank, reducing annual fees, and getting retention offers. In this episode, we discuss: How Suzy got started with points and miles over 20 years ago How she earned elite status at multiple hotel programs Tips for what to say when calling a bank to lower annual fees Tips for people who are afraid to call, how to get in the mindset for calls with the bank How to get annual fees waived for Barclays and Citi cards, and what they offered How she started her group SONIC Why she loves meeting points and miles people and going to meetups and conferences How she’s adjusted to traveling with kids and as they get older, and how she teaches them how points, miles, and lounge perk and more! You can find Suzy on instagram here: instagram.com/suzyspadtravels You can get your ticket for the Bougie in a Backpack Virtual Travel Summit ⁠⁠here⁠⁠! ⁠⁠https://bougieinabackpack.thrivecart.com/bougie-travel-summit/⁠⁠ Grab our VIP Goody Bag with all of the replays to the summit here! You can find our FREE Travel Beginner's Blueprint ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: https://dashboard.mailerlite.com/forms/457913/90732056966858389/share Want to submit a question or comment to our Bougie Mailbag? You can do so here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://forms.gle/Hb3iAbCfsK5BWnii8⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Be sure to join our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook community⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: facebook.com/groups/bougieinabackpack Download ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠CardPointers⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to know the right card to use when, and to track your credit card offers across cards! Using this link, you can save 30% or more on a Pro membership. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠cardpointers.com/bougie⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bougie in a Backpack is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as Milevalue.com. This compensation may impact how and where links appear. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. All of our favorite cards are listed ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ if you want to learn more! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠milevalue.com/best-credit-cards/?aff=biab⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Find us on instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/bougieinabackpack/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/travelmack⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enzie⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/pennywisetraveler